Fast Bike Bits : Terms and Conditions

Making a Purchase
Making a purchase could not be easier. Just browse our website and click on
any items that you wish to buy, then put them into your shopping cart. After you have finished your selection, you will be asked for a few details that we need to be able to complete the order.

Privacy Policy
Your privacy and security are as important to us as they are to you. We promise never to pass your e-mail or other details onto any other company.
We accept most major credit and debit cards, however if you don't want to send your card details online, simply select the 'Credit Card Details Send Separately' option from the payment methods at the checkout and you can then send your details via phone, fax, post or e-mail.
If you have problems with the shopping cart please e-mail us on sales@fastbikebits.com.

Delivery Times
We process your order right away. Most orders are delivered within 5 - 7 working days in the UK.
Made to order items such as screens / bodywork / headlight covers can take up to 28 days.
Exhausts are made to order and take 14 days
All orders come with free fast delivery via Royal Mail Parcel Force in the UK.

What happens if I'm not in?
A card should be posted through letterbox to advise of a failed delivery and give a re-delivery date or a phone number to contact to arrange delivery at your convenience.

We're also happy to accept orders from outside the UK... please e-mail if you require a postage quote.

Returns
Please contact to obtain a returns note number as this ensures your returns will be dealt with promptly. Returns will only be accepted with a complete returns number. All returns must be accompanied by a description of the fault and invoice/receipt/proof of purchase. Any items found to be not faulty will be returned to you.

A fee of 30% will be charged on any made to order item such as screens/headlight covers/huggers and exhausts that are cancelled after ordering as your order is placed with the manufacturer as soon as your order comes in.

A restocking fee of 25% will be charged on returned items from the catalogue and a restocking fee of 30% will be charged on made to order items such as screens and huggers.

Fast Bike Bits are only responsible for carriage in one direction of transit. Returns will only be processed when goods are in the possession of Fast Bike Bits.

Always speak to our Customer Support Department before returning
goods.
Only goods with a valid returns number clearly marked on the outer packaging will be accepted by us.
Goods must always be returned COMPLETE in original packaging and in the same condition as sent.
If your product is "not suitable" it must be reported within 24 hours.

If you need to reach us, you can call on 01691 774178, alternatively, you
can email us on sales@fastbikebits.com or write to us.
Our customer service number is normally manned during UK office hours (0900 - 1700 GMT) Mon-Fri. When we're not here, our answer machine is.

fastbikebits.com is completely dedicated to your total satisfaction. If you have any
suggestions or comments please contact us.