Delivery & Returns
Delivery Charges
Delivery to any location in the UK & Northern Ireland is FREE over £30
Delivery to Southern Ireland is £12.99
Delivery to Europe is £19.99
Delivery to the rest of the world is £27.99
Delivery Times
We process your order right away. Most orders are delivered within 5 - 7 working days in the UK.
Made to order items such as screens / bodywork / headlight covers can take up to 28 days.
Exhausts are made to order and take 14 days
All orders come with fast delivery via Royal Mail Parcel Force in the UK.
What happens if I'm not in?
If you've selected 'Royal Mail Signed For' delivery, a card should be posted through letterbox to advise of a failed delivery and give a re-delivery date or a phone number to contact to arrange delivery at your convenience.
Some items, such as bodywork, screens, helmets etc are posted via the DHL courier network. If you are not in when these are delivered, 2 further attempts will be made on consecutive days (not weekends). If the parcel is returned to us after these 3 attempts we will make every effort to get it redelivered however you are responsible for the cost of the redelivery.
We're also happy to accept orders from outside the UK.
Returns
Please contact us to obtain a returns note number as this ensures your returns will be dealt with promptly. Returns will only be accepted with a complete returns number. All returns must be accompanied by a description of the fault and invoice / receipt / proof of purchase. Any items found to be not faulty will be returned to you.
- Fast Bike Bits are only responsible for carriage in one direction of transit. Returns will only be processed when goods are in the possession of Fast Bike Bits.
- Always speak to our Customer Support Department before returning goods.
- Made to order items such as exhaust systems and bodywork that is specifically ordered for your make and model of motorcycle cannot be cancelled or refunded and can only be returned if faulty or delivered in error.
- Only goods with a valid returns number clearly marked on the outer packaging will be accepted by us.
- Goods must always be returned COMPLETE in original packaging and in the same condition as sent.
Cancellation of your order
- To cancel your contract you must notify us in writing (email is acceptable).
- Once we have received your notification that you are cancelling your order, any sum debited to us from your credit card will be re-credited to your account as soon as possible but no later than 30 days from your notification of cancellation.
- If you cancel the order but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
If you need to reach us, you can contact us here or call 01978 282000 or write to us.
Our customer service number is manned during hours (09:00 - 17:30 GMT) Monday to Friday.
If we're not available to take your call, please leave us a message on our answering system.
Fastbikebits.com is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
